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AI ERP Software for AMC, Project & Service Management
From reactive repairs to intelligent uptime
An intelligent, compliance-driven CRM & ERP platform purpose-built for companies delivering
repair, preventive maintenance, calibration, and AMC services for laboratory instruments and
operation theatre (OT) equipment. By combining asset lifecycle management, service
operations, financial control, and AI-powered intelligence, the platform ensures maximum
equipment uptime, SLA excellence, and predictable service profitability across hospitals,
diagnostic labs, and multi-facility healthcare networks. Healthcare equipment doesn’t fail
suddenly it signals distress long before it breaks. This AI-native CRM & ERP is engineered
to listen to those signals, transforming traditional repair operations into a predictive,
self-optimizing service ecosystem for laboratory and OT equipment. Built for environments
where every minute of downtime can cost lives, the platform orchestrates assets, engineers,
contracts, compliance, and intelligence into a single, continuously learning system.
“Intelligent Service Management for Healthcare Equipment.”
A comprehensive CRM & ERP designed to support the full lifecycle of
laboratory and OT equipment services combining AI-driven maintenance planning, field service
automation, and financial control to deliver consistent service excellence.
Smart Service & Maintenance
Breakdown & Emergency Ticket Handling
Preventive Maintenance (PM) Scheduling
Auto-generated PM Reminders
SLA-based Escalation Workflows
Complete Service History per Equipment
AMC / CMC Contract Intelligence
Comprehensive & non-comprehensive AMC management
Contract coverage rules & exclusions
Free visit limits & penalty clauses
Auto-renewal alerts & renewal forecasting
Contract-wise profitability tracking
Customer & Facility Management
Hospital / Lab / Clinic Master
Multi-location Facility Mapping
Department Mapping (OT, ICU, Pathology, Radiology)
Contact Persons & Escalation Matrix
SLA & Contract Visibility
Asset Ownership History
Equipment Master (Model, Make, Serial No.)
Equipment Category (Lab / OT / Imaging)
Installation Date & Warranty Tracking
Calibration Due Dates
Compliance Certificates
Equipment Usage Hours
Criticality Level (Life-support / Non-critical)
Customer Portal
Service Request Logging
Ticket Status Tracking
Equipment History View
AMC Contract Download
Invoice & Payment Access
Feedback & Rating
Service Request & Ticket Management
Breakdown Ticket Logging (Call / App / Portal)
Preventive Maintenance (PM) Tickets
Emergency / Critical Tickets
Priority & SLA Timer
Escalation Rules
Ticket History per Equipment
Root Cause Analysis (RCA)
Preventive Maintenance (PM)
PM Schedule Planner
Auto PM Ticket Generation
Checklist-based PM Execution
Calibration Verification
Safety & Compliance Checks
PM Completion Reports
PM Compliance Dashboard
Service Execution & Job Card
Skill-based engineer assignment
Mobile app with job cards & PM checklists
GPS-based check-in / check-out
Fault Diagnosis Details
Action Taken Notes
Parts Used Recording
Pre & Post Service Photos
Customer Sign-off (Digital)
Service Completion Certificate
Offline service execution support
Spare Parts & Inventory Accuracy
Equipment-to-spare compatibility mapping
Warehouse & van stock tracking
Serial / batch traceability
Min-max & reorder automation
Spare warranty & claim management
Warranty & Claim Management
OEM Warranty Tracking
Spare Warranty Management
Warranty Claim Requests
Vendor Claim Follow-ups
Claim Status & Recovery Report
Billing & Invoicing
AMC Billing
Break-Fix Billing
Visit-based Charges
Spare Parts Billing
Labour Charges
GST / SAC Code Mapping
Proforma & Tax Invoice
Credit / Debit Notes
Credit Tracking & Payment Follow-ups
Contract-wise Revenue & Margin Analysis
Finance & Accounts
Receivables & Payables
Customer Credit Limits
Payment Follow-ups
TDS Tracking
Profitability per Contract
Expense Tracking (Travel, Food, Stay)
Cost vs Revenue Analytics
Vendor & OEM Management
OEM & Vendor Master
Rate Contracts
Purchase Orders
Spare Procurement
OEM SLA Tracking
Vendor Performance Rating
Compliance, Quality & Audit Readiness
NABL / NABH documentation support
Calibration & safety compliance logs
Complete audit trail for every service action
Document repository for manuals & SOPs
Reports & Analytics
Equipment Downtime Report
SLA Compliance Report
Engineer Performance Report
AMC Renewal Forecast
Spare Consumption Analysis
Revenue by Customer / Equipment
Failure Trend Analysis (AI-Ready)
Document & Knowledge Management
SOPs & Manuals
Service Checklists
Training Videos
Safety Guidelines
OEM Documentation
AI-Powered Intelligence
Predictive equipment failure alerts
SLA breach prediction
Spare demand forecasting
Engineer performance optimization
Contract renewal & churn prediction
Our Paycable SMS Development Process
Understanding
Gather all the information about your business.
Analysis
Analyze all the data and group them.
Proposal
Provide a fixed-cost proposal for your project.
Recommend/ Development
We recommend the right process to implement Odoo specific to your business.
QA Testing
QA testing, user testing & beta testing.
Go Live
We provide ongoing support & maintenance.
Why Choose In Centre Solutions for AI-Integrated ERP / CRM for Lab & OT equipment Repair &
AMC
At In Centre Solutions, we don’t build generic ERP systems and force them into
healthcare operations. We design domain-specific, AI-driven platforms built around the real
operational challenges of laboratory and OT equipment service providers. Our platform is
AI-native by design, embedding intelligence across every layer of service operations where
uptime, compliance, and response time are non-negotiable.
