SOFTWARE-AS-A-SERVICE (SaaS) SUBSCRIPTION AGREEMENT
1. DEFINITIONS
In this Agreement, unless the context specifies otherwise:
“Company”, “We”, “Us”, “Our” means In Centre Solutions, the owner of In Centre Solution ERP.
“Client”, “You”, “Your” means the entity or individual subscribing to our Services.
“Software”, “Platform”, “ERP System” means In Centre Solution ERP, including modules, mobile apps, APIs, dashboards, databases, and related tools.
“Subscription Plan” means the paid SaaS package selected by the Client.
“Authorized User(s)” means individuals permitted by the Client to access the Software.
“Data” refers to the business, personal, transactional, and operational information entered by the Client.
“SLA” means Service Level Agreement.
“Effective Date” means the date the subscription begins.
2. SCOPE OF AGREEMENT
This SaaS Subscription Agreement governs:
Access to and use of In Centre Solution ERP
Subscription fees and billing
Data rights and confidentiality
Support, maintenance, and updates
Restrictions, liabilities, and legal obligations
By using In Centre Solution ERP, the Client agrees to comply with this Agreement.
3. LICENSE GRANT
The Company grants the Client a limited, non-exclusive, non-transferable, revocable license to use In Centre Solution ERP during the Subscription Term, subject to:
Payment of applicable subscription fees
Compliance with all terms of this Agreement
Authorized usage only
This license does not transfer ownership of the Software or any intellectual property rights.
4. SUBSCRIPTION TERM & RENEWAL
4.1 Term
The subscription begins on the Effective Date and continues for the duration selected (monthly, quarterly, yearly).
4.2 Automatic Renewal
Unless cancelled prior to renewal:
Subscriptions automatically renew
Renewal charges will apply at prevailing rates
4.3 Termination
Either party may terminate with written notice, subject to the Cancellation Policy.
5. FEES, PAYMENT & TAXES
5.1 Subscription Fees
Fees must be paid as per the selected plan.
5.2 Taxes
GST and applicable taxes shall be charged as per Indian law.
5.4 Refunds
All fees are non-refundable, as outlined in the Refund & Cancellation Policy.
6. CLIENT RESPONSIBILITIES
The Client agrees to:
Provide accurate information during registration
Maintain confidentiality of passwords and user credentials
Ensure usage only by Authorized Users
Comply with all applicable laws, including Indian IT and GST laws
Not misuse, reverse engineer, hack, or duplicate the Software
The Client is responsible for all activity under its account.
7. ACCEPTABLE USE POLICY
The Client shall not:
Use the Software to host illegal, fraudulent, or harmful content
Upload malware, viruses, or harmful code
Attempt unauthorized access
Modify, copy, or distribute the Software
Use the Software to benchmark competing products
Attempt to circumvent security measures
Misuse APIs or automated access tools
Violation may result in immediate termination without refund.
8. CUSTOM DEVELOPMENT & ADD-ONS
If custom development or integrations are purchased:
Scope must be documented and approved
Additional charges apply
Timelines depend on complexity
Source code remains the exclusive property of the Company
Custom development fees are non-refundable.
9. DATA OWNERSHIP & RIGHTS
9.1 Client Data
The Client retains ownership of all business data submitted.
9.2 Company Rights
The Company may:
Access data only for support and maintenance
Use anonymised data for analytics and product improvement
9.3 Data Security
The Company uses:
SSL encryption
Firewalls
Role-based access
Regular audits
However, the Client is responsible for:
User-level security
Strong passwords
Access control within their organization
10. CONFIDENTIALITY
Both parties agree to:
Maintain strict confidentiality
Not disclose confidential information
Use information only for intended business purposes
Confidentiality obligations survive termination.
11. INTELLECTUAL PROPERTY RIGHTS
11.1 Ownership
All rights to:
Software code
UI/UX
Architecture
Database structure
AI models
Documentation
Designs & branding
belong solely toIN CENTRE SOLUTIONS.
11.2 Restrictions
The Client may not:
Copy or redistribute the Software
Create derivative works
Use product name or branding without permission
12. SERVICE AVAILABILITY & MAINTENANCE
12.1 Uptime
The Company aims for 99% uptime, excluding:
Scheduled maintenance
Emergency patching
Third-party outages
Server upgrades
12.2 Support
Standard support includes:
Phone or WhatsApp
Ticketing system
Support response times vary based on subscription plan.
13. THIRD-PARTY SERVICES
In Centre Solution ERP may integrate with:
SMS gateways
Email services
Payment gateways
GST APIs
Google Maps
Cloud hosting partners
The Company is not liable for downtime, pricing changes, or policy changes by external vendors.
14. LIMITATION OF LIABILITY
To the fullest extent permitted by Indian law:
The Company is not liable for indirect, incidental, or consequential damages
The Company is not liable for business losses, profit loss, or data loss
Liability is limited to the value of last one billing cycle
The Software is provided “as-is”.
15. INDEMNIFICATION
The Client agrees to indemnify and hold harmless the Company from claims
arising due to:
Misuse of the Software
Violation of law
Breach of this Agreement
Uploading illegal or harmful data
16. TERMINATION
16.1 By Client
Termination requests must be submitted in writing.
16.2 By Company
We may terminate for:
Non-payment
Misuse
Illegal activity
Breach of Agreement
Security threats
16.3 Post-Termination
Upon termination:
Access is revoked
Data may be deleted
Outstanding dues must be cleared
Client can request data export within 15 days
17. GOVERNING LAW & JURISDICTION
This Agreement is governed by:
Laws of India
Jurisdiction: Courts of Andheri Mumbai, Maharashtra
18. FORCE MAJEURE
We are not liable for delays or failure due to:
Natural disasters
War or civil unrest
Internet backbone outages
Government actions
Pandemic-related restrictions
Events beyond reasonable control
19. AMENDMENTS
The Company reserves the right to update this Agreement at any time.
Continued usage implies acceptance of updated terms.
20. ENTIRE AGREEMENT
This Agreement, along with:
Privacy Policy
Terms & Conditions
Refund & Cancellation Policy
Cookie Policy
Website Disclaimer
constitutes the entire legal understanding between both parties.
21. CONTACT INFORMATION
For legal, technical, or subscription-related queries: